Dylan Jackie

About Dylan Jackie

Multifaceted professional with 10 years of progressive experience in both operations management and project management roles. Adept at driving operational efficiencies, streamlining processes, and optimizing workflows to maximize productivity and profitability. Skilled in product development, from ideation to launch, with a focus on delivering innovative solutions that meet customer needs and drive revenue growth. Strong leader, successful in promoting cross-functional collaboration among teams and providing mentoring to junior professionals.Areas of Expertise:Operations Management, Product Management, Agile Project Management, Documentation, Presentations, Process Improvement, Roadmapping, Product Launches, Mentoring, Coaching, Onboarding, Customer Support, User Acceptance TestingIndustry Experience: IT, TechnologyFeel free to reach out to me directly on LinkedIn or at h•••••••@dylanjackie.com Have a great day!

Experience

1. Account Operations Manager

   Payoneer

   Jun 2025 — Present

   At Payoneer, I manage operational strategy and execution for global e-commerce partners. My role focuses on driving compliance, onboarding, and risk management initiatives while ensuring seamless payment experiences for sellers worldwide. Key responsibilities include:Leading operational workflows for partner programs, including KYC processes, funding cadence optimization, and account lifecycle management.Coordinating cross-functional teams to resolve escalations, implement corrective action plans, and maintain SLA adherence.Developing structured task management frameworks in Asana to improve visibility, accountability, and efficiency across global operations.Partnering with product, compliance, and treasury teams to deliver scalable solutions that enhance seller onboarding and mitigate risk.Acting as a primary liaison for strategic discussions with enterprise partners, ensuring alignment on operational priorities and long-term growth initiatives.

Education

• Northeastern University

  Master of Science - MS, Project Management

  2019 — 2020

• General Assembly

  Certificate, Product Managment

• Central Connecticut State University

  BA, Graphic Information Design

Skills

• Web Design
• Graphic Design
• Sales
• Networking
• Os X
• Mac
• Ilife
• Iwork
• Customer Service
• Social Networking
• Iphoto
• Adobe Creative Suite
• Troubleshooting
• Html
• Photoshop
• Mac Os
• Dreamweaver
• Typography
• Interaction Design
• Illustrator
• Indesign
• Image Editing
• Css
• Layout
• Ipad
• Ios
• Itunes
• Keynote
• Aperture
• Digital Photography
• Iweb
• Wordpress
• Garageband
• Logo Design
• User Interface Design
• User Experience
• Photography
• Illustration
• User Experience Design
• Wireframes