Dustin Hemesath

About Dustin Hemesath

I have spent 25 years building and leading revenue teams.My work sits at the intersection of leadership, sales, product, and customer success. I have operated as a founder, CEO, and hands on revenue leader. I build from zero. I scale what works. I fix what breaks.I design teams for the stage of the business. Early stage. Growth. Turnaround. I build playbooks people follow. I put process where chaos exists. I remove process when it slows execution.I have implemented CRM, sales engagement, support, and analytics tools with one rule. The tool must serve the team, not the other way around.I lead with clarity and accountability. I expect ownership. I coach hard. I stay close to customers and the front line.

Experience

1. Founder

   Fanfood

   Jan 2016 — Present · Chicago, IL, US

   In my role as Founder at FanFood, I provided leadership, set the company\'s vision, and managed day-to-day operations. I built processes, systems, and KPIs to drive operational efficiency and growth.Sales - grew our client base from 30 to 350 during the pandemic by hiring and training a team of BDRs and SDRs. Built the sales enablement tools, systems, and processes to grow FanFood on a monthly basis. Implemented training and performance management standards at scale.Customer Success - Established a team of 5 that managed the customer relationships after sales brought in new clients. Established the plan for onboarding, training, and supporting clients to maintain high NPS scores and ultimately retention with our client base.Product - Through the years of experience talking with prospective clients, and continued discussions with our current clients I managed the product roadmap, the development team, and the final launch of all FanFood technology. Working with internal teams to define the product strategy and timelines required to provide the most impact for FanFood.

Education

• Iowa State University

  BA, Hotel, Restaurant, and Institution Management

Skills

• Negotiating Contracts
• Creative Problem Solving
• Listening Skills
• Audio/Video Technology Consulting
• Sales Process
• Sales Presentations
• Consulting
• Contract Negotiation
• Sales
• Sales Management
• Account Management
• Selling
• Team Building
• Telecommunications
• Management
• Entrepreneurship
• Time Management
• Budgets
• Direct Sales
• Training
• Cold Calling
• Solution Selling
• Project Management
• Strategy
• B2b
• Business Development
• Leadership
• Retail
• Sales Operations
• Social Media
• Strategic Partnerships
• Strategic Planning
• Team Leadership
• Unified Communications
• Small Business
• Start-Ups
• New Business Development
• Customer Service
• Marketing Strategy
• Marketing