Andrew Dunstan
North America Account Manager @RateHawk
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WORK HISTORY
North America Account Manager @RateHawk
US
Expand and consolidate presence in the assigned territoryMaximize and develop API deals with the potential and existing partnersFollow-up with existing and new partners in order to provide system trainingAssist partners with the booking process, any legal or commercial questionsProduct presentations & QBRsPayments controlAssistance with more efficient communication with Support team, FIT & Group Reservations or prioritizing the caseMarket & competitive environment analysis with comprehensive reporting.
EDUCATION
University of Virginia
Semester at Sea, International/Global Studies
San Francisco State University
Bachelor of Science (B.S.), Business Administration, Hospitality & Management (International Tourism)
ABOUT ANDREW DUNSTAN
Customer Success and Project Manager with progressive work history in account development, client growth, resource planning, and process improvement. Solid skill set in client-facing roles managing complex accounts. Trusted advisor who builds robust connections with customers and team members. Creative and analytical thinker with strong problem-solving abilities. Naturally curious, good at asking the right questions. High-energy, go-getter with fresh ideas who takes initiative. Proven capability to juggle multiple projects at a time while maintaining sharp attention to detail.Areas of Expertise:CUSTOMER SUCCESS: Advocate and voice of the customer. Drives adoption, retention, and customer satisfaction. Works with customers setting them up for success. Understands the whole customer success lifecycle from onboarding, training and delivery to implementation. Possesses deep customer empathy and finds fulfillment in helping customers reach their goals.TEAMWORK & FACILITATION: Thoughtful. Goes above and beyond. Liaison to cross functional teams. Works collaboratively to drive enhanced collaboration and improve existing approaches. Communicates customer feedback and ideas to key stakeholders. Values relationships and partnerships. Strong rapport and interpersonal skills.PROJECT MANAGEMENT & IMPLEMENTATION: Organizes, prioritizes, and manages internal and external responsibilities simultaneously. Utilizes data-driven methodologies to drive efficiencies. Creates reporting (simple, concise, and easy to understand) that is used by C-suite. Cultivates best practices. Develops, forecasts, and tracks key account metrics.TECHNICAL SKILLS: Salesforce, Tableau, Confluence, Jira, Outlook, Google Suite, SaaS, Microsoft Office, Zoom, and Basecamp.CORE COMPETENCIES: Customer Experience, Customer Relationship Management, Data Driven Decision Making, Facilitation & Mediation, Process Change & Improvement, Product Adoption, Research & Analysis, Resource Allocation & Planning, and Stakeholder & Customer Engagement.HOBBIES: Photography, Travel, Skiing, Surfing, Fishing, Gardening, Golf, and Sailing.
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