Duncan MacDonald
Account Director @NHS Professionals
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WORK HISTORY
Account Director @NHS Professionals
As Account Director for the Thames Valley and Hampshire region, I provide strategic and operational leadership across a portfolio of NHS Trusts worth circa £250m annually. I’m responsible for ensuring service excellence, contract performance, and measurable workforce efficiencies through innovative workforce solutions and strong client partnerships.I lead large-scale Managed Service Programmes (MSPs), aligning delivery to local and regional healthcare priorities across Integrated Care Systems (ICSs). My focus is on building trusted relationships with senior NHS stakeholders — from executive boards to operational leads — to deliver tailored, data-driven strategies that optimise workforce supply, reduce agency spend, and improve patient care outcomes.Key areas of focus and achievement include:• Strategic Account Leadership: Driving performance, governance, and growth across a diverse regional client base, ensuring alignment with national workforce priorities and local system objectives.• Commercial Management: Full accountability for portfolio P&L and delivery of cost efficiencies through agency migration, supply chain optimisation, and innovative workforce models.• Client Partnership & Retention: Establishing trusted relationships with NHS executives to deliver long-term value and sustainable partnerships.• Service Development: Identifying and implementing new modular services and workforce solutions to meet evolving client needs.• Team Leadership: Coaching and developing high-performing Account Managers and onsite teams to deliver consistently against KPIs and client expectations.• Continuous Improvement: Championing operational excellence, compliance, and governance frameworks that underpin contract success and retention.With a proven track record in leading multi-million-pound NHS partnerships, I’m passionate about creating scalable, sustainable workforce solutions that support the NHS’s long-term workforce resilience and financial sustainability.
EDUCATION
Rhodes University
BSc, Economics
Rhodes University
Bachelor of Social Science, Economics, Psychology, Sociology
SKILLS
ABOUT DUNCAN MACDONALD
Account Director at NHS Professionals
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