Suchita Keole

Product Manager @NHS Professionals

London, GB

Product Manager | Digital Transformation | Salesforce & Omni channel SolutionsInto key digital initiatives improving service operations and user experiences for members within a large-scale, fast-paced environment.Salesforce Expertise: Involved with Sales Cloud, CRM, and recruitment & talent systems, managing issues, platform upgrades and technology improvements as per the market trends.Omnichannel Delivery: Delivered digital-first solutions across calls, AI-enabled chat, and self-service, streamlining support workflows and enhancing scalability.User-Centred Enhancements: Engaged directly with users through site visits and feedback loops, ensuring solutions met real-world needs and improved adoption.Business Intelligence: Created real-time KPI dashboards for performance tracking and data-driven decision making.Strategic Backlog Management: Prioritised initiatives aligned with business goals, balancing short-term impact with long-term strategy.Cross-Functional Leadership: Collaborated with vendors and internal teams to drive delivery, manage risks, and ensure successful implementation of complex solutions.

Indian Institute of Management, Calcutta

Executive Strategy Management & Leadership Programme - TLPWE, Leadership & Communication

Lancaster University

Master of Business Administration - MBA, Strategy Management