Duncan Cousins
Partner Success Manager @Apptio, An Ibm Company
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WORK HISTORY
Partner Success Manager @Apptio, An Ibm Company
Hired to drive growth through the Partner Community
EDUCATION
Loughborough University
MSc, IT
Brighton University
BA (Hons), International Accountancy & Finance
SKILLS
ABOUT DUNCAN COUSINS
I’m a Customer Success and Experience leader with over 12 years of navigating the exciting (and sometimes chaotic) world of SaaS. I started my professional journey training in accountancy — but quickly realized my passion lay less in balancing ledgers and more in balancing the dynamic relationship between customers, technology, and business growth.Since transitioning to IT, I’ve had the privilege of leading post-sales teams through IPOs, PE acquisitions, and everything in between. My expertise lies in building motivated, high-performing teams that turn customer challenges into strategic wins and loyal partnerships. Along the way, I’ve learned that while success is serious business, a little humour, continuous learning, and a collaborative culture can make all the difference in creating sustainable results.When I’m not driving strategy or solving customer challenges, you’ll likely find me bringing a fresh perspective to team culture, engaging with teammates to uncover creative ways to make work both productive and fun.
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