Duncan Meyers
Lead Professional Services Consultant @Outreach
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WORK HISTORY
Lead Professional Services Consultant @Outreach
London, GB
At Outreach, the leader in sales execution, I\'ve been pivotal in crafting and executing customisedsolutions that significantly enhance sales execution processes for our clients. My role involves a deepunderstanding of each client\'s unique business needs and leveraging Outreach.io\'s capabilities to deliver on those requirements effectively. Played a crucial role in driving $100M in Annual Recurring Revenue by leading intricate customerengagements, scoping, and selling technical solutions, and streamlining the customer onboarding process. Customer Onboarding: Own the onboarding for the largest and most complex or high-escalation accounts, achieving a CSAT score of 4.8/5. This success led to public recognition from senior leadership for outstanding service and trust-building efforts. Product Direction: I play a pivotal role as a member of the \'customer experts\' team, offering valuable input on enhancing our product offerings, ensuring our competitive edge in the market while resolving complex issues for high-priority customers, ensuring their needs and concerns are addressed promptly and effectively.
EDUCATION
University of Hull
FA Level 1 Certificate in Football Coaching
University of Leeds
Bachelor of Science (BSc), Computer Engineering
SKILLS
ABOUT DUNCAN MEYERS
Hi! It’s Duncan here, a seasoned Lead Services Consultant with over 15 years of experience in enterpriseconsulting, I specialise in understanding painpoints of business and delivering scalable solutions thatpropel the success of partners and clients across various sectors. My expertise lies in understanding andtransforming complex business requirements into cutting-edge, bespoke solutions that enhanceoperational efficiencies, client satisfaction, and ultimately, drive revenue growth.With a proven track record of leading companies like Outreach.io, Eagle Eye Solutions, and Fidessa (ION), Ihave successfully led cross-functional teams to exceed client expectations in project delivery, frominception through to completion. One of the key things that sets me apart is my ability to liaise betweentechnical and non-technical stakeholders to ensure we all are on the same page.Key highlights from my experience: Outreach.io: Contributed extensively to driving $100M Annual Recurring Revenue by building a strongportfolio. Eagle Eye Solutions: Led highly proficient teams to meet the unique needs of enterprises pertaining toloyalty programs. Fidessa PLC: Oversaw deployment of Fidessa\'s largest global multi-asset platform for the Newedgeproject as the Lead Consultant.My approach combines deep technical know-how with strategic business acumen, enabling me toeffectively bridge the gap between client needs and technological capabilities. I am passionate aboutfostering innovation, optimising processes, and building lasting relationships with stakeholders at Whether it\'s through leading consultancy efforts that contributed to $100M AnnualRecurring Revenue, elevating customer satisfaction scores, or pioneering process improvements, myfocus is always on delivering value and excellence.Driven by a commitment to excellence and a passion for solving complex challenges, I am alwayslooking for new opportunities to leverage technology in driving business growth and operationalexcellence. Let\'s connect to explore how we can achieve exceptional results together.
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