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Tarkesa Colvin
Program Manager Performance & Governance @American Specialty Health
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WORK HISTORY
Program Manager Performance & Governance @American Specialty Health
US
Architect enterprise performance governance systems across multi-channel healthcare service operations, improving workflow clarity and performance visibility.• Designed KPI tracking and QA audit frameworks to improve service consistency and performance visibility across enterprise operations.• Built SharePoint knowledge management infrastructure to standardize documentation and reduce operational ambiguity for cross-functional teams.• Translated performance data into process improvement initiatives that measurably increased efficiency and reduced rework.• Institutionalized documentation governance routines to accelerate onboarding speed and improve cross-functional clarity.• Partnered with senior leadership to redesign workflows supporting HIPAA-compliant service delivery.
EDUCATION
Amridge University
Doctor of Philosophy - PhD, Organizational Leadership and Management
American InterContinental University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
American InterContinental University
Associate of Arts (A.A.), Business Administration
American InterContinental University
Master of Business Administration (M.B.A.), Operations Management
ABOUT TARKESA COLVIN
I design enterprise process and governance systems that reduce friction, improve performance visibility, and strengthen operational consistency across healthcare organizations. With 15+ years in healthcare operations, I specialize in workflow redesign, KPI architecture, documentation governance (SharePoint), and automation using Power Automate. My work has scaled claims processing capacity to improved analyst productivity to 90/hour, and institutionalized quality frameworks sustaining 98% outcomes. I am currently focused on senior individual contributor roles centered on enterprise process architecture and operational optimization.
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