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Start for FreeDrew M.
Senior Helpdesk Engineer @Tanium
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WORK HISTORY
Senior Helpdesk Engineer @Tanium
User management in Azure/Active Directory, Office365, Google Workspace, and other applications- L1 and L2 support in hybrid macOS/Windows environment-Configure, monitor, and troubleshoot IT systems.
SKILLS
ABOUT DREW M.
My career has allowed me to work directly with non-technical stakeholders to develop an understanding of IT needs and issues, and lead the development, deployment, and support of impactful solutions company-wide.My continued success is rooted in my ability to effectively mange incoming customer calls and issues, and develop and implement organized systems to address, resolve, and close concerns in a quick and effective manner.I have a proven track record improving customer satisfaction through attentiveness, proactiveness, and a friendly demeanor. Please feel free to contact me at d••••••••@gmail.comProficiencies: Customer Service, Relationship Development, Executive Relationships, Project Coordination, Proposal Development, Technical Knowledge, Service Management, Oral and Written Communications
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