Drew Hiltz

About Drew Hiltz

Results-driven executive with 35+ years of experience leading technology-driven organizations, driving cloud and digital transformations, and optimizing large-scale operations. Proven ability to solve complex business challenges by aligning technology strategy with financial goals, enhancing performance-driven cultures, and accelerating revenue growth. Adept at navigating cross-functional collaboration to deliver high-impact business outcomes. A recognized Amazon Bar Raiser, mentor, and strategic advisor with a track record of transforming enterprise-level operations and scaling customer-centric solutions.Key Expertise:Cloud Strategy | Product & Program Management | Agile & SAFe Methodologies | Enterprise Operations | Strategic Partnerships | Customer Engagement | Digital Transformation | Executive Leadership | Financial Services & Technology• Executive experience in strategic planning; organizational efficiency; creation and implementations of management frameworks and best practices. • Proven ability to maximize investments in technology research & development by analyzing a broad range of emerging technologies to determine their maturity and applicability to the enterprise and management of enterprise level services and operations.• Track record of successfully leading large-scale projects in financial applications; hardware management, and office site development.• Ability to assess the impact of emerging technologies on strategic business directives and summarize critical points for other senior business managers.Specialties: Executive team building and leadership; systems acquisition and integration for long-term technology implementations; strong abilities in contract negotiation and management; expertise in the development of streamlined process automation and organizational efficiency. Technology leader in client/server application development, virtualization, relational databases and core infrastructure design.

Experience

1. VP, Client Technology Advocate

   Fiserv

   Sep 2025 — Present · Berkley Heights, NJ, US

   As a global leader in financial technology and payments, Fiserv empowers thousands of financial institutions and businesses to move money securely, innovate rapidly, and deliver exceptional client experiences. Our commitment to excellence and partnership is exemplified through the Client Technology Advocate (CTA) program, designed to provide premier clients with a dedicated, strategic technology liaison.The CTA serves as a trusted advisor and single point of contact, deeply understanding each client’s business objectives, technology landscape, and operational priorities. By proactively identifying opportunities, advocating for client needs, and facilitating seamless communication between client stakeholders and Fiserv’s product, technology, and support teams, the CTA ensures clients maximize the value of their Fiserv solutions. CTAs are instrumental in driving innovation, managing complex technology initiatives, and delivering tailored insights that help clients stay ahead in a rapidly evolving financial ecosystem.Through the CTA program, Fiserv demonstrates its unwavering commitment to partnership, transparency, and client success—enabling our premier clients to achieve their strategic goals with confidence and agility.

Education

• Fairfield University

  BS, Finance, Biology

  1977 — 1981

• Roger Ludlowe High School

  High School diploma

  1973 — 1977

Skills

• Software Development
• Saas
• Trading Systems
• Sdlc
• Solution Architecture
• Software Project Management
• Itil
• Disaster Recovery
• Business Process
• Business Transformation
• Professional Services
• Virtualization
• Executive Management
• Information Security
• IT Strategy
• Consulting
• Business Intelligence
• Management
• Data Center
• Management Consulting
• IT Outsourcing
• IT Management
• Security
• Enterprise Software
• Enterprise Architecture
• Outsourcing
• Risk Management
• Cloud Computing
• IT Governance
• Process Improvement
• Business Development
• Integration
• Project Portfolio Management
• Process Engineering
• Agile & Waterfall Methodologies
• Business Analysis
• Information Technology
• Governance
• Business Process Improvement
• Infrastructure