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Start for FreeDouglas Baker
National Relay Enterprise Manager @Sorenson Communications
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WORK HISTORY
National Relay Enterprise Manager @Sorenson Communications
US
As National Relay Enterprise Manager, I have the privilege of spearheading growth and operational excellence within the organization. My role encompasses the management of the Relay Enterprise Team and overseeing Enterprise Relay accounts nationwide, fostering a unified approach toward customer success across the organization.Key duties include:* Leading and mentoring the Relay Enterprise Team to boost operational efficiency and productivity.* Formulating and implementing growth strategies for all Enterprise Relay accounts, ensuring exceptional customer satisfaction.* Acting as a central liaison between Enterprise Account Specialists and key departments like Sales, Field Operations, Customer Care, and B2B.* Conducting regular audits on account health and team performance, translating insights into actionable recommendations.* Collaborating with the onboarding team to establish new accounts in Sorenson\'s internal database, ensuring a smooth integration process for new customers.* Building and nurturing strategic relationships with key accounts, including schools, government agencies, Deaf organizations, and businesses with multiple Deaf employees.* Ensuring compliance with FCC regulations.This role allows me to leverage my leadership capabilities, strategic planning, cross-functional collaboration, and strong understanding of the telecommunications industry to promote service excellence and customer satisfaction.
EDUCATION
Rochester Institute of Technology
BFA, Advertising Photography
SKILLS
ABOUT DOUGLAS BAKER
Results-driven professional with extensive experience in sales, management, and community engagement, along with a passion for revitalizing communities through public speaking, hosting shows, emceeing events, acting, and storytelling. As the founder of Roc That, a 501(c)(3) non-profit organization, I bring a unique combination of leadership, vision, and dedication to serving diverse communities. My expertise in fostering customer relationships, business development, and team management has consistently led to increased satisfaction, revenue growth, and successful collaboration. I am committed to leveraging my diverse skillset and strong interpersonal communication abilities to make a positive impact and drive success for organizations and the people they serve.
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