Dorothy Locke

Business Manager of Proposal Services and Implementation @UnitedHealth Group

Hartford, CT, US

Leadership oversight of 27 Benefit Subject Matter Experts for Key Account customers members), National Complex Public sector clients members) and National Benefit Capture for self-funded and fully insured customers. Successfully coordinated migrating benefit intent for over nine thousand customers and team expansion to support Public Sector and Fully Insured Business.Maintain excellent relationships with Sales Executives, Health Plan Leaders, Operational Leaders and Product Owners across a diverse and complex organization. Consistently exceeded implementation production, quality, service ready and access to care goals in 2016, 2017, 2018 and 2019.Play a critical role in winning and retaining business; increasing UnitedHealth Group’s Net Promoter Score (NPS).Responsible for various strategic initiatives aimed at process improvement, increased quality and generating efficiency gains. Employee Vital Signs results (satisfaction in their role) consistently exceed corporate goals and averages. Rated exceeds expectations from an overall performance perspective by Senior Leadership since 2016.

Sacred Heart University

Bachelor of Science (B.S.)