Donna Graves

Epic Ambulatory Systems Support Analyst @Methodist Health System

Dallas, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2020 — Present

Epic Ambulatory Systems Support Analyst @Methodist Health System

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Develop, test, implement, support and maintain Epic assigned applications, solutions and business processes to meet operational and technical requirements. Perform in-depth analysis of workflows, data collection, report details and other technical issues associated with Epic software. Provide upgrade support and ongoing application support and optimization. Work closely with the Help Desk to assist in responding to Cherwell tickets to assist user requests through analyzing business issues/requirements and analyzing workflows.

SKILLS

RecruitingCustomer ServiceCreative Problem SolvingProcess SchedulerChange ManagementInvoicingExcelPractice ManagementProcess ImprovementManaged CareBenefits AdministrationPhysician Practice ManagementMicrosoft PowerpointCredentialingEmployee HiringHealthcareBudgetingElectronic Medical Record (Emr)CptHospitalsTeam BuildingCompliance ManagementComputer Software TrainingAccounts PayableOperations ManagementHiringEmployee RelationsMedicareSoftware SupportManagementPhysiciansCandidate AssessmentMedical BillingStrategic PlanningEmployee BenefitsFinancial ReportingTechnical SupportHealthcare ManagementCurrent Procedural Terminology (Cpt)Healthcare Information Technology

ABOUT DONNA GRAVES

I\'m a highly motivated and creative professional with extensive knowledge in managing the…

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