Donald S.

Default Referral Manager @Selene Finance LP

TX, US

As the Default Referral Manager, I oversee the end-to-end process of managing delinquent mortgage accounts requiring referral to foreclosure, bankruptcy, collections, or loss mitigation. My role ensures compliance with federal, state, and investor guidelines while driving operational efficiency and minimizing risk exposure for the company.Key Contributions: • Manage the referral pipeline for defaulted accounts, ensuring timely and accurate transfer to attorneys and third-party partners. • Supervise and mentor the referral team, providing oversight on documentation, timelines, and compliance checks. • Collaborate with internal departments (servicing, loss mitigation, collections, and compliance) to streamline processes and reduce errors. • Monitor attorney/partner performance and resolve escalations to protect client and company interests. • Develop reporting tools and performance dashboards to track volumes, timelines, and outcomes. • Support regulatory audits and investor reviews by maintaining thorough and compliant records.This role allows me to bridge regulatory compliance, operational management, and risk mitigation in the mortgage servicing industry, while leading a team focused on accuracy, accountability, and service excellence.

Indiana Wesleyan University

Master's degree, Human Resources Management and Services

Limkokwing University of Creative Technology

Bachelor's degree, Business Administration and Management, General