Donald Bentz
Communications, Stewardship & Kpi Consultant @Consultant
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WORK HISTORY
Communications, Stewardship & Kpi Consultant @Consultant
Tampa/St. Petersburg, FL, US
Partnerships with $1 million businesses to enhance communications, customer retention and elevate performance.• Increased 15 KPIs 30 to 40 percent after establishing a matrix of performance-based indicators to empower management to make data-based decisions and review employee performance to implement performance-based pay. • Leveraged those KPIs to implement a measurable, trackable customer service plan articulated to staff in manner to secure their investment and understanding of performance’s fiscal impact.• In seven months of testing, generated 7,500 customer-retention “touches.”• For one client, redesigned 100 percent of all materials to support a desired, consistent voice and image.
EDUCATION
State College of Florida-Manatee-Sarasota
Associate's degree, Mass Communications
University of South Florida
Bachelor's degree, Magazine Journalism
University of Southern California
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
SKILLS
ABOUT DONALD BENTZ
Thrives in leadership roles with life-changing non-profit or government organizations at whcih a multi-faceted change manager with more than 30 years of result-driven executive, program, communication, development, event and project management experience can continue making a difference.
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