Dominique Raphanel
Gobal is, Support & User Experience Manager @bioMérieux
Lyon, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2017 — Present
Gobal is, Support & User Experience Manager @bioMérieux
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EDUCATION
1998 — 2000
Irish Management Institute
Bachelor of Arts, Business & Management
2006 — 2006
HEC Montréal
MBA, Major: B2B International Business Strategy & Marketing
2005 — 2006
Emlyon Business School
International MBA, Master of Business Administration, Marketing, Strategy
SKILLS
Employee TrainingService DeskProcess ImprovementAnalyticsTrainingVendor ManagementCall Center Start-UpTeam ManagementTeam LeadershipCustomer SatisfactionPeople DevelopmentQuality AssuranceWorkforce PlanningPerformance ImprovementCall Center DevelopmentOnline AdvertisingKnowledge ManagementCommunity ManagementManagementSocial MediaPerformance AppraisalCustomer ServiceLeadershipExecutive ReportingTelecommunicationsIT OperationsB2bBusiness IntelligenceWorkforce DevelopmentOperations ManagementCross-Functional Team LeadershipCrmBusiness StrategyWorkforce ManagementIT Service ManagementRecruitingTransition ManagementCustomer ExperienceMatrix ManagementChange Management
ABOUT DOMINIQUE RAPHANEL
A dynamic, determined and goal-orientated individual with over 20 years of extensive…
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