Johanna Marostenmaki
Director of Customer Service @bioMérieux
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WORK HISTORY
Director of Customer Service @bioMérieux
Montreal, QC, CA
EDUCATION
University of Victoria
B.Sc., Microbiology
ABOUT JOHANNA MAROSTENMAKI
I am a Clinical Diagnostics and Life Sciences people leader with a proven track record in building teams and programs to deliver results. I have a diverse set of skills in Project Management, process development and customer support; with experience in both start up and large corporations in the life sciences, biotech and healthcare sectors. My key interests are in driving business performance while ensuring that the company has strong, sustainable shareholder value. The best results can only be achieved by inspiring and engaging team members at all levels of an organization. I have built and developed strong teams of creative and autonomous individuals, working in partnership with customers for mutual sustainable success. I use my strong sense of urgency and prioritization to resolve situations promptly and effectively to mutual satisfaction. I thrive in complex challenging situations, using change management to drive resolution and transformation. Working collaboratively, to resolve chaos and new challenges into sustainable operations. Developing, standardizing and implementing processes; creating clarity and process to grow powerful teams, unleash potential and achieve success. Specialties: Servant leader, passionate about team building and people development; Skilled in customer support and relationship management; Process creation, standardization and implementation; Passionate and certified in change management; Project planning and resource management; Stakeholder management; Complaint management and problem escalation and resolution; Clear, effective communicator;
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