Nathalie B.

Manager, Customer Relations @bioMérieux

CA

As a key member of the leadership team, spearheaded operational excellence initiatives, ensuring corporate strategies were effectively executed across teams.• Coached and mentored teams to enhance productivity, engagement, and innovation, fostering a high-performance, continuous improvement culture.• Oversaw customer contract lifecycle management, including RFP responses, order accuracy, and fulfillment, ensuring seamless execution and compliance.• Leveraged data-driven insights to monitor customer satisfaction and optimize operational performance.• Streamlined processes, reducing manual tasks, and enhancing workflow efficiency to drive scalability and service excellence.KEY ACHIEVEMENTS:• Exceeded financial objectives from 2022 to 2024, with a projected 14% growth in 2025, demonstrating sustained business expansion.• Co-led the successful bid for the company’s largest RFP, securing a $68M, 10-year contract.• Led the launch of an online customer portal, increasing automated orders by 7% in one year, enhancing customer experience and operational efficiency.• Boosted team productivity by 20% through system optimization and process redesign, improving overall efficiency and service delivery.

McGill University

Mini-MBA Cycle I

McGill University

Certificate, Management

HEC Montréal

Certificat, Administration des affaires pour cadres