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Dominika Szymura-Kurnik
Director of Client Operations @Iyuno
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WORK HISTORY
Director of Client Operations @Iyuno
Warsaw, PL
My current role is pivotal in ensuring seamless service delivery and client satisfaction. It encompasses a variety of responsibilities aimed at meeting client requirements and maintaining high standards of service.managed client operations by developing new workflows to meet client requirements, ensuring SLA compliance, and tracking KPIsfocused on identifying areas for improvement and implementing strategies to enhance performance.Monitored and ensured that all Service Level Agreements (SLAs) are adhered to, guaranteeing that the company meets or exceeds client expectations consistently.Led negotiations for contracts, ensuring mutually beneficial terms and fostering long-term partnershipsPrepared and managed budgets, ensuring that financial resources are allocated efficiently and effectively to meet operational needs.Analyzed financial reports to monitor the company’s financial health and make informed decisions.
EDUCATION
Jagiellonian University
Language Interpretation and Translation
Wyższa Szkoła Europejska im. Ks. Józefa Tischnera
Bachelor, Applied Linguistics
Wyższa Szkoła Europejska im. Ks. Józefa Tischnera
Applied Linguistics
University of Bremen
Bachelor, Applied Linguistics
SGH Warsaw School of Economics
postgraduate, Project Management of the EU Structural Funds
Jagiellonian University
master, translation studies/ specialisation Translation and Intercultural Studies
ABOUT DOMINIKA SZYMURA-KURNIK
Customer Success and Service Delivery leader with 14+ years of experience driving…
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