Dominic Savio
Engagement & Delivery Lead - Distribution Design Modernization @BC Hydro
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WORK HISTORY
Engagement & Delivery Lead - Distribution Design Modernization @BC Hydro
Vancouver, BC, CA
Lead enterprise-wide transformation initiatives to improve customer experience, operational agility, and strategic alignment across complex organizations.Oversee modernization of service delivery models, embedding a culture of accountability and enabling sustainable, long-term performance improvements.Align cross-functional teams and executive stakeholders around a shared strategic vision, ensuring effective execution and measurable business outcomes.Apply deep industry insight and cross-sector best practices to drive innovation, operational excellence, and customer-centric service models.Build high-performance cultures grounded in impact, efficiency, and continuous improvement.
EDUCATION
University of Regina
Master of Business Administration (MBA)
ABOUT DOMINIC SAVIO
With over 25 years of global leadership and consulting experience, I have successfully led regional and global practices focused on customer care, operational transformation, and digital enablement across diverse industries including utilities (power and water), financial services, telecom, and wireless retail. My background blends strategic vision with executional rigor, having worked in Canada, the U.S, UAE, Saudi Arabia, and India in both public and private sector roles.I bring deep operational and transformational expertise across contact centers, billing and collections, meter operations and data management, customer experience, key accounts, and large customer services. My leadership approach is rooted in pragmatism—translating strategic intent into measurable results through insight-driven analytics, smart technology deployment, and scalable process improvements.Peers and executives often describe my leadership as collaborative and grounded—connecting teams to purpose and performance, fostering accountability, and driving a culture of innovation and continuous learning. I have led emergency command centers, digital capability builds, and end-to-end service modernization efforts with a consistent focus on enhancing both customer and employee experience.I have an MBA from University of Regina, I am passionate about purpose-driven leadership, cross-functional collaboration, and building organizations that are resilient, customer-centric, and future-ready.
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