Dominga Chiarappa

Order to Invoice Analyst @Colgate-Palmolive

Total customer service management for assigned customer accounts: manages, and performs when vital, all aspects of the order to invoice cycle while encouraging effective relationships with both customers and CP colleagues.\\\\n\\\\nCreate manual orders (non-revenue or revenue) by request and by exception Handle order creation issues and order acknowledgement\\\\n\\\\nOrder Validation, Order maintenance and Delivery Creation Utilize TMS to consolidate orders / deliveries into optimized shipments\\\\n\\\\nClose collaboration with Logistics (internal team and 3PL) so orders / deliveries can be consolidated into optimized shipments Follow up on Delivery exceptions, including refusals avoidance and returns order creation Effectively support order to invoice fulfillment, including:\\\\n\\\\nNew item launches, SKU transitions/substitutions, Prolonged stock issues, Investigate and resolve order management and delivery issues\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n