Dolly Patterson

Assistant General Manager @Trulieve

Phoenix, AZ, US

As Assistant General Manager at Trulieve Scottsdale, I support the operational and strategic management of a licensed cannabis retail location, with a strong focus on compliance, performance, and team development. I work closely with the General Manager and Area Manager to ensure the store consistently meets and exceeds key business objectives.Through disciplined oversight of scheduling, payroll, inventory, and compliance systems, I help maintain smooth daily operations and contribute to long-term growth. I’ve played a key role in driving a 5% year-over-year increase in sales, maintaining zero shrink, and cultivating high staff retention through ongoing coaching, professional development, and a clear, accountable leadership style. I understand and work toward the KPIs that ensure our store’s continued success in a competitive and highly regulated industry.Key responsibilities:• Oversee daily retail operations, ensuring compliance with all regulatory and company policies• Manage employee scheduling, timecard approvals, and payroll accuracy• Submit weekly business recaps to the Area Manager with performance analysis and recommendations• Coach, train, and support a team of under 10 employees, with a focus on professional growth and accountability• Monitor and manage KPIs including sales performance, conversion rates, inventory accuracy, and customer satisfaction• Maintain detailed reporting through Atlas and ensure timely completion of all accounting trackers• Collaborate with HR on onboarding, employee relations, and talent development• Uphold high standards for store presentation, service, and operational integrity

Arizona State University

Bachelor of Laws - LLB

Scottsdale Community College

Communications