Diana Rierson

About Diana Rierson

I thrive in rapidly growing, innovative organizations. I am passionate about technology and providing the best experience to my customers, both internal and external. I love traveling the world and eating my way through the places I visit.* Extensive B2B experience complements the ability to secure large-volume, high-profit accounts.* Strong knowledge of electronics recycling and environmental issues at state, government, county and municipality levels.* Cultivates/maintains solid relationships with key decision makers spanning diverse industries and organizational levels.* An exceptional administrator, identifying opportunities for improvement; proven ability to think creatively and out of the box in order to present real-time solutions. Excellent communication skills. Proven track-record of top performance. A dominant leader in facilitating financial growth through consultative-based selling, aggressive prospecting, and solid relationship management. An articulate communicator and persuasive negotiator, blending creativity with strategy to deliver sustainable results and out-perform the competition. Responsible for all areas of staff management to include, but not limited to, mentoring and training, providing superior customer service & client management. Increase revenues through new business acquisition, competitive analysis, and solutions-focused sales skills. Deployment of reps to market/territories using knowledge of current contract holdings, market needs, available market penetration; effectively resolve customer and billing issues; oversees deadline management and identifies emerging sales opportunities.Skilled at networking and building key alliances. Product implementation and launch. Develop annual campaigns leading to successful revenue growth for businesses. New Business, Account/Territory Mgmt, Competitive Market Development & Analysis, Strategic Long/Short Range Planning, Product Marketing, High-Impact Presentation, Team Building

Experience

1. Senior Manager Business Development

   Apple

   Jan 2023 — Present · US

   As a member of Apple’s retail store leadership and online support teams, I lead initiatives focused on driving revenue growth while building strong teams, cultivating culture, and driving employee engagement in a high-growth, sales-centric environment. Manage operations for store revenue of $110 million, leading a team of 180-210 team members. I lead our People Team Managers, drive strategy and operational excellence, and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, I am able to build success for our retail stores and promote the Apple brand through unparalleled customer service.I guide other leaders to inspire top performance from our teams; monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results. I am knowledgeable about the industry and keep up to date about competitors and trends. I lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus. To foster growth among our staff, I coach and encourage with clear communication. By developing strong relationships across teams and with customers, I create an environment that enhances loyalty for Apple products and services.

Education

• Gen HH Arnold

  Diploma, Required Subjects

  1987 — 1990

Skills

• Coaching
• Promotions
• Sales
• Consultative Selling
• Business Strategy
• Problem Solving
• Business Planning
• Sales Management
• Customer Service
• Direct Sales
• Ilife
• Os X
• Mac Os X
• Retail
• B2b
• Customer Relations
• Word
• Expense Management
• Fundraising
• Marketing Strategy
• Online Marketing
• Excel
• Advertising
• Salesforce.com
• Account Management
• Social Media
• Microsoft Word
• Team Leadership
• Contract Negotiation
• Selling
• Negotiation
• New Business Development
• Management
• Team Building
• Product Marketing
• Waste Management
• Social Networking
• Market Research
• Process Improvement
• Advertising Sales