Dirk Schmidt
Senior Customer Success Manager Senior Enterprise Services Manager @OpenText
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WORK HISTORY
Senior Customer Success Manager Senior Enterprise Services Manager @OpenText
EDUCATION
Düsseldorf University of Applied Sciences
Diplom Ingenieur FH, Mikroelektonik
ABOUT DIRK SCHMIDT
Experienced Senior Customer Success / Relationship Manager in a POST Sales role, with a demonstrated history of working in the information technology and services industry. Proven working experiences in the Top Forbes Global Enterprise customers.Skilled in:Account-Escalation Management, Customer Lifecycle (SaaS, Customer Success Management), Partner Management, CRM, Service & Support processes, cross business unit collaboration, up & cross-selling opportunities, software sales life cycle.Understand customer needs to help maximize their business values.
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