Dina Jablan

Workforce Planning Analyst @Sky

Dublin, IE

Experienced Workforce Planning Analyst specialising in scheduling, resource optimisation, and workforce development for a 600+ cross-skilled contact centre. Skilled in generating and optimising schedules through IEX Workforce Management, ensuring staffing levels meet forecasted demand while supporting employee engagement and development.Key responsibilities include:• Designing rotational shift patterns that meet forecast requirements while balancing employee needs• Challenging and validating weekly demand forecasts to maintain accuracy• Analysing reports and data to calculate headcount and ensure sufficient resource allocation across all business areas• Managing annual leave planning for all contact centre teams• Coordinating training, coaching, and offline activities with minimal business impact• Organising and delivering coaching sessions for employees interested in learning more about the Planning department• Improving morale within the business and coordinating events with network leads• Managing relationships with outsourced partners• Coordinating new hires and leavers with HR and onboarding teams

Faculty of Tourism and Hospitality Management

NFQ Level 9, Master's degree in Economics, Hotel Management