Dilara Pahirdin
Customer Service Officer (Compliance) @Inland Revenue Nz
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WORK HISTORY
Customer Service Officer (Compliance) @Inland Revenue Nz
Christchurch, NZ
As a Customer Service Officer within Inland Revenue’s compliance function, I contribute to the administration and enforcement of New Zealand’s tax system by supporting voluntary compliance through case management, taxpayer engagement, and the application of legislative frameworks. Working within General Business compliance, I assess individual cases and contribute to targeted compliance campaigns, balancing regulatory obligations with practical, taxpayer-centered solutions.My role requires interpreting and applying tax legislation to varied factual scenarios, exercising judgment in determining appropriate compliance pathways, and communicating complex regulatory requirements in a clear and accessible manner. Through both casework and frontline engagement, I support individuals and businesses in understanding their obligations while facilitating sustainable compliance outcomes.In parallel, I am progressing toward full General Business (GB) accreditation, strengthening my capability in legislative interpretation, compliance strategy, and regulatory decision-making- Apply New Zealand tax legislation and policy frameworks to assess individual compliance cases and determine appropriate outcomes- Contribute to compliance campaigns aimed at improving voluntary adherence and addressing non-compliance across diverse taxpayer groups- Exercise analytical judgment in evaluating financial circumstances, payment capacity, and risk factors to support tailored compliance solutions- Engage directly with taxpayers via phone and written communication, translating complex legal and regulatory concepts into accessible guidance- Support the consistent and equitable administration of tax law through accurate case handling and adherence to internal compliance standards
EDUCATION
University of Canterbury
Bachelor of Arts - BA, Political science
University of Washington
Bachelor of Arts - BA, Political Science and History
ABOUT DILARA PAHIRDIN
From the moment I arrived in New Zealand as a first-generation immigrant, I’ve been navigating unfamiliar systems with persistence, adaptability, and purpose. Growing up in Christchurch, I found my voice in both academic and advocacy spaces, eventually studying Law and Political Science at the University of Canterbury. There, I ranked in the upper percentile of my cohort and qualified for the competitive second-year law stream. Outside the classroom, I took on leadership roles across campus—serving as a student representative for my law cohort, where I focused on addressing the needs of students and working with faculty to improve communication and equity in the law department. I was also an active member of Women in Law and Asians in Law, communities that helped shape my understanding of representation and systemic change.My academic journey later brought me to the United States through an exchange program at the University of Washington, where I completed a year of study in Political Science and History. At UW, I joined the debate team, attending several regional tournaments and winning awards. This hands-on experience helped me better understand the intersections of race, law, and democracy in the U.S, while also sharpening my voice as an advocate and collaborator.Now, as I prepare for law school in the U.S, my work is rooted in a deep commitment to social justice, democratic reform, and equitable access to legal and civic systems. I currently intern with the National Civic League, where I primarily support Civic Genius in its mission to strengthen civic engagement across the country. My work spans research, community outreach, and content development—ranging from drafting Genius Guides to creating social media content that informs and empowers everyday citizens.In addition, I support the Democracy Centre’s efforts to build the Healthy Democracy Ecosystem Map—an ambitious project cataloging over 10,500 civic organizations nationwide. My role combines qualitative research, data analysis, and a focus on amplifying voices doing essential, community-based work.With experience in legal research, civic education, and cross-cultural advocacy, I’m passionate about building systems that are inclusive, transparent, and grounded in community needs. I’m particularly drawn to the intersections of law, technology, and public policy—and how these forces can be harnessed to create more informed, just, and resilient societies. I\'m always open to connecting with others who are working to build a more collaborative civic future.
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