Diego J. Sanchez

Regional Operations Employee Development @Navy Federal Credit Union

San Diego, CA, US

Delivered and administered learning and development programs to over 2500 service employees in 10 countries on a routine basis, ensuring knowledge improvement while assessing knowledge retention.• Developed a multilateral and cross functional staff that increased employee satisfaction by 70%.• Supervised and oversaw daily operations of functional teams involved with developmental aspects of a worldwide financial organization that increased sales and new customer growth by 35%.• Developed and managed service delivery excellence programs, procedures and established financial literacy programs for employees that increased retention rate of employees by 45% in 3 years.