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Diego Cantanhede Novais
Cds Analyst Meta @Accenture
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WORK HISTORY
Cds Analyst Meta @Accenture
Dublin, IE
Ad Review and Approval:Assess advertiser-submitted data and connections within a review tool.Evaluate compliance with client policies.Approve or deny connections based on policy adherence.CRM Data Validation:Verify advertiser-provided data against internal CRM objects.Ensure accuracy and consistency between external submissions and internal records.Content Review and Tagging:Analyze advertiser content (ads, account details).Tag content accurately to existing CRM listings for efficient organization and retrieval.Policy Compliance:Interpret and apply client policies for ad approval and connection decisions.Make informed judgments based on specific context and policy requirements.Sales Collaboration:Communicate clearly with internal salespeople regarding any appeals.Explain policy decisions and collaborate on resolving issues effectively.Task Management:Review content proactively.Create tasks and follow up on open tickets to ensure timely completion.Demonstrate strong organizational skills and attention to detail.Trend Analysis and Feedback:Analyze review data for recurring patterns and trends.Provide valuable insights to stakeholders for process and workflow improvement.General Data Entry:Perform various data entry tasks accurately and following established guidelines.Process Improvement:Identify opportunities to enhance existing processes and workflows.Suggest improvement ideas based on experience and observations.
EDUCATION
Centro Educacional Brasil Central
High School Diploma, Ensino Médio Completo
CCT College Dublin
Bachelor of Business Administration - BBA (Hons) NFQ Level 8, Business Administration and Management, General
Faculdade Senac DF
Bachelor of Technology - BTech, Marketing
SKILLS
ABOUT DIEGO CANTANHEDE NOVAIS
At Accenture, my critical role as a CDS Analyst emphasizes policy compliance and CRM data accuracy, ensuring a robust connection between advertiser submissions and our CRM infrastructure. Our team excels in content review and precise tagging, pivotal for efficient data retrieval and organization.Leveraging empathetic communication and strategic problem-solving, the collaboration with sales teams is central to delivering top-tier customer experiences. My work involves adeptly handling advertising issues and providing solutions that align with advertisers\' objectives, thereby fostering the ongoing success of our engagements at Accenture.
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