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Start for FreeDibya Ranjan Pal
Senior Product Manager - Technical @Amazon
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WORK HISTORY
Senior Product Manager - Technical @Amazon
Austin, TX, US
Led product vision and roadmap for LLM-powered decision systems used by grocery store leaders, field operators, and operations teams to address daily sales, shrink, labor, and in-stock issues, reducing time to insight for recurring operational decisions: Led product direction for a multi-agent GenAI platform that routes user questions to domain-specific agents, enabling grocery business and technical teams to resolve operational data questions without analyst dependency and reducing support load: Redesigned core data and AI workflows by standardizing interaction patterns for search, query, and AI-assisted experiences, improving usability for analysts and operators and increasing sustained platform engagement: Directed development of SaaS and PaaS capabilities that expose governed data and AI services through stable APIs, enabling other teams to build analytics and AI workloads on a common platform: Consolidated dataset and metadata search into a single indexed discovery service, improving data findability for analysts and operators and increasing click-through rates by six percent: Reworked data ingestion and consumption flows by clarifying schema requirements, validation rules, and error feedback, increasing platform adoption by seven percent and reducing user errors by twenty-five percent: Reduced platform support burden by addressing recurring data quality and usability issues through validation, monitoring, and ownership clarity, lowering contact rates by fifteen percent and increasing customer satisfaction by ten percent.
EDUCATION
Siksha 'O' Anusandhan University
Bachelor of Technology (B.Tech.), Electronics and Telecommunication Engineering
Schulich School of Business - York University
Master of Business Administration (MBA), Strategy
SKILLS
ABOUT DIBYA RANJAN PAL
I build products that turn complex operations into clear, measurable outcomes for customers. I have led customer-facing products, internal platforms, and SaaS systems across financial services, telecom, B2B SaaS, and e‑commerce.At Amazon, I own LLM-powered decision systems and a multi‑agent GenAI platform used by store leaders and operators to run their business, cutting time-to-insight and support load while improving execution on the ground. I start from real customer workflows, then move quickly from narrative to experiments to launches that change how teams make decisions.I bring engineers, data teams, and operators to the same table, turn ambiguous problems into simple end-to-end journeys, and define the metrics leaders use to run the business. I prefer shipping clear, iterative improvements over chasing perfect designs, and I care about products that keep working long after launch.Specialties- Agile Product Management– AI/ML and GenAI product strategy– Data and search platforms for operators and analysts– Agile product management and continuous delivery– Strategic roadmapping, prioritization, and P&L-aware decisions– Customer journey mapping for complex workflows– Cross-functional leadership across engineering, data, and operations
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