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Start for FreeDiah Widyandhari
Duty Manager Passenger Service Agent @Çelebi Aviation
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WORK HISTORY
Duty Manager Passenger Service Agent @Çelebi Aviation
Jakarta, ID
Responsible for overseeing end-to-end passenger service operations, ensuring seamless ground handling processes, and delivering exceptional service standards aligned with airline requirements.Lead and supervise daily airport operations, including check-in, boarding, arrival, and baggage services.Ensure on-time performance and compliance with airline SOPs and aviation safety regulations.Coordinate with internal teams (check-in, boarding gate, Lost & Found, services) and external stakeholders (immigration, airport authority, airline representatives).Manage irregular operations (IROPs) such as flight delays, disruptions, and passenger complaints with effective resolution.Monitor staff deployment and optimize manpower to maintain service efficiency.Conduct briefings and debriefings to ensure team readiness and continuous improvement.Handle VIP passengers, special service requests (SSR), and cabin crew assistance with high service standards.Prepare and submit daily operational reports to management.Ensure compliance with safety, security, and service quality standards.
EDUCATION
Universitas Katolik Indonesia Atma Jaya
Teaching English as a Second or Foreign Language/ESL Language Instructor
New Zealand Institute of Studies
Homestay Program
SKILLS
ABOUT DIAH WIDYANDHARI
An outgoing, approachable, and people-centric professional with 13+ years of cross-industry experience across Web3, Crypto Exchange, Aviation, and Creative Communication in Indonesia and Doha, Qatar. I bring a unique blend of service excellence from my 4 years with Qatar Airways, combined with strong capabilities in partnership development, community growth, user education, and brand communication within the Web3 ecosystem. My work in the crypto and tech space includes leading Partnership and Community Growth at Bitwyre Crypto Exchange, expanding collaboration pipelines, managing OTC operations, and elevating user engagement through data-driven educational initiatives. I naturally build trust and relationships; whether with partners, communities, or cross-functional teams. Key Achievements include: • Growing Bitwyre’s partnership and community base from zero to 150+ active participants through curated outreach and events. • Increasing user engagement by 40% through analytics-driven educational content strategies. • Expanding Web3 collaboration funnels by 100% in one year, strengthening brand visibility and market presence. • Improving Bitwyre operational flow by B2B collaboration both National and Global. With a foundation in service, communication, and operational discipline, I excel in roles that require empathy, relationship-building, stakeholder coordination, and positive teamwork. I thrive in dynamic environments, connecting with people easily and creating meaningful experiences that drive long-term value. I am currently open to opportunities in Partnerships, Community, Customer Experience, Operations, or Web3 Growth, where my approachable personality and cross-industry experience can contribute to impactful results. Let’s connect! Always happy to collaborate, share insights, or explore new challenges!
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