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Dhruv Gomber
Chief Product & Operations Officer @Coinhq
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WORK HISTORY
Chief Product & Operations Officer @Coinhq
Auckland, NZ
CoinHQ offers an institutional-grade cold custody solution that simplifies the process of buying, selling, securely storing, and transacting with digital assets for businesses and individuals. I play a critical role in overseeing and driving innovative product development, strategic direction, optimising operational efficiency, and ensuring the highest standards of security and user experience of our streamlined digital assets platform.• Successfully developed and executed a comprehensive product strategy and roadmap, leading to a 50% increase in user acquisition within the first year of go live.• Fostered a cross-functional collaborative work environment between engineering, design, and support teams, leading to a 40% reduction in product development time and faster feature releases.• Streamlined operational processes by implementing automation and best practices, resulting in a 30% reduction in operational costs.• Successfully navigated regulatory complexities in the digital assets space, achieving full compliance with relevant industry standards and regulations, which led to a launch of CoinHQ\'s services in New Zealand.• Conducted extensive market research and analysis, identifying key emerging technologies and potential partnerships in the digital assets space.• Presented strategic proposals for partnerships that aligned with CoinHQ\'s objectives, leading to successful collaborations and a 35% increase in platform offerings.• Led the development of a user-centric product design, resulting in a 20% increase in user retention and a 35% improvement in customer satisfaction ratings.• Cultivated strong relationships with executive leadership, customers, and partners, resulting in a 95% satisfaction rating in surveys.• Effectively incorporated feedback into product development and operational decisions, leading to a 20% increase in customer loyalty and retention.
EDUCATION
The University of Auckland
Bachelor of Commerce and Bachelor of Science Conjoint
ABOUT DHRUV GOMBER
Results-driven and innovative professional with a proven track record in the digital solutions and financial technology sectors. As the Head of Product & Operations at CoinHQ, I have spearheaded the development of an institutional-grade cold custody solution, driving product strategy, operational efficiency, and security standards to ensure a streamlined digital assets platform.Previously, as a Senior Manager at PwC New Zealand, I leveraged AI, ML, and cloud technologies to optimise data analysis and deliver cutting-edge software products to diverse markets, resulting in increased revenue and client satisfaction. My expertise in fostering cross-functional collaboration and leading high-performing teams has consistently driven operational improvements and employee satisfaction.With a strong background in technology adoption, market research, and data analytics, I possess the skills to identify emerging technologies and deliver effective digital strategies. My ability to incorporate client feedback and implement best practices has consistently contributed to increased customer loyalty, retention, and overall business success.
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