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Dhaval Dodhiwala
National Functional Lead Solution Architect (Ms Dynamics 365 Power Platform) @Velrada
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WORK HISTORY
National Functional Lead Solution Architect (Ms Dynamics 365 Power Platform) @Velrada
Sydney, AU
MS DYNAMICS 365 - FIELD SERVICE, CUSTOMER SERVICE, POWER APPS, BUSINESS CENTRAL,PRE-SALES, IMPLEMENTATIONS and SUPPORT, DYNAMICS PORTALS, IT APPLICATION CONFIGURATION - ENTITIES, RELATIONSHIPS, BUSINESS RULES, WORKFLOWS, POWER AUTOMATE, FLOWS, REPORTS & DASHBOARDS Requirements gathering from a range of Stakeholders across businesses• Development and documentation of Functional Requirements and Functional Design• Functional Architecture and Design around Dynamics 365, Solution Design and Documentation, End to end Testing• Train the Trainer, End User Training, MS Dynamics CRM Training around the Customisation and Configurations, Solutions, etc.• End-to-end delivery responsibility for the MS Dynamics 365 / CRM based applications• Leading the functional stream for the Dynamics 365 / CRM implementations• Workshop facilitation, Storyboarding and Prototyping, Stakeholder Management• Business Process Engineering, CRM Best Practises• Strong hands on experience on Sales, Marketing, Customer Service, Field Service, Project Service Automation (PSA), Online Portals, Clickdimensions Email Marketing, Documents Core Pack modules• Hands on Customisation & Configuration of Microsoft Dynamics CRM 2011, 2013, 2015 or 2016, Dynamics 365 Online• IT Project Management, Stakeholder Management, Pre-Sales, Tenders, Project Estimation/Costing
EDUCATION
Pune Institute of Computer Technology
B.E., Electronics and Telecommunication
SKILLS
ABOUT DHAVAL DODHIWALA
Leading the functional stream for the Microsoft Dynamics 365 / CRM / Power Platform implementations and integrations• End-to-end delivery responsibility for the MS Dynamics 365 / CRM / Power Platform based applications• Extensive experience in Business Analysis, Business Modelling, Requirements Gathering, Functional/Technical & Procedure Documentation, Software Solution Design, Software OOTB Configuration, Software Testing & Validation, Troubleshooting for Web Based Technologies, IT Application Support, IT Vendor Coordination & Strong hold upon Stakeholders Management, ERP, CRM, Websites and Web Applications, E-Commerce, Digital/Mobile/Tablet Apps and IT Project Management• Functional Requirements Gathering, Technical Documentation, Process Mapping, Business Systems and Process Analysis experience, IT Solution Design & Configuration• Extensive Experience in Digital Portfolio - Responsive Websites, Web Applications, Content Management Systems (CMS), E-Commerce, Mobile/Digital Apps• Hands on experience in AGILE-SCRUM Environment and WATERFALL methodologies• IT Project Management, Stakeholder Management, Pre-Sales, Tenders, Project Estimation/Costing, • Facilitated Workshops, Personal Interviews, Group Interviews, Questionnaires, Surveys, etc. • Liaise between Business Stakeholders and IT Development/Testing Team• Strong Attention to Detail and a Rigorous Focus on Delivering Quality Output• Documenting Test Cases, Testing & coordinating User Acceptance Testing (UAT)• Proud to be a CERTIFIED PROJECT MANAGEMENT PROFESSIONAL (PMP)• Expertise in MS Office Suite (Word, Excel, PowerPoint, etc.), MS Visio, Wireframing, etc.• Domains Worked – CRM (Starting with MS Dynamics 4.0 till all new Dynamics 365, Salesforce, ZOHO CRM & ZOHO APPS, SUGAR CRM), Google DoubleClick For Publishers (DFP), Google Adwords & Analytics, ERP, Supply Chain, Mobile Apps, Web Applications, CMS (Joomla, Wordpress, etc.), E-Commerce, Manufacturing, Utilities, Retail/Wholesale Businesses and Advertising & Media Businesses, Governments
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