Deshaun Barfield
Customer Care QA Manager at RoundPoint Mortgage Servicing LLC
- Role
- Customer Care Qa Manager at RoundPoint Mortgage Servicing LLC
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Deshaun Barfield
Strategic and results-driven Professional with a proven track record in leading communication initiatives and optimizing operational performance. Adept at offering strategic counsel to functional leaders, resulting in a significant enhancement in messaging alignment. Possesses extensive experience in managing end-to-end lifecycle processes for communication change requests, fostering collaborative relationships with stakeholders, and driving high-impact communication strategies. Proven success in implementing efficiency metrics, conducting in-depth reviews and analyses, identifying qualified applicants that align with the company\'s vision, and proposing strategies to enhance overall productivity. Developed and maintained reporting criteria, showcasing overall efficiency and productivity.
Experience
Customer Care Qa Manager
RoundPoint Mortgage Servicing LLC
Jan 2025 — Present · Fort Mill, SC, US
Education
BB&T University
Leadership Development Program, Retail Banking
University of North Carolina at Charlotte
BSBA, Finance - Risk Management & Insurance
Skills
- Retail Banking
- Call Centers
- Adobe Acrobat
- Siebel
- Oracle Applications
- Mortgage Servicing
- Finance
- Totalview
- Android
- Iphone
- Banking
- Risk Management
- Process Improvement
- Business Process Improvement
- Business Process
- Leadership
- Customer Service
- Management
- Team Building
- Credit
- Microsoft Office
- Sales
- Lps Desktop
- Cisco Call Manager
- Lotus Notes
- Customer Experience
- Loans
- Financial Analysis
- Customer Satisfaction
- Training
- Sharepoint
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.