Derek Crocker

WORK HISTORY

EDUCATION

SKILLS

ABOUT DEREK CROCKER

I\'m a dedicated and certified Process Design Engineer and IT professional with a passion for helping organizations operate more simply and efficiently. With a strong background in customer service and solutions, my career is guided by a core value: the ability to learn and overcome any obstacle.My experience includes excelling in every aspect of customer service and earning multiple certifications, including Hardware Asset Management Implementation Specialist and ServiceNow System Administrator. This expertise allows me to assist companies of all sizes in reducing time spent on daunting tasks, freeing them up to focus on what matters most—their customers. I find it incredibly fulfilling to provide solutions that make a real difference, whether it\'s helping hospitals resolve IT issues faster to care for patients or assisting gaming organizations in tracking IT assets to reduce spending.I am a self-described \"workhorse\" and \"people-pleaser,\" driven by a relentless desire to excel and support my team. I am always seeking new opportunities to grow, currently focused on deepening my expertise in asset management, expanding my ServiceNow knowledge, and refining my consultative and customer service skills. My goal is to build meaningful connections and contribute to the greater good of the communities I serve by paying it forward.