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Denzann E.
Senior Technologist @PwC
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WORK HISTORY
Senior Technologist @PwC
US
Project Leadership: Led technology support projects by diagnosing and resolving hardware and desktop issues for end users, including advanced troubleshooting for Windows and Mac operating systems. Managed escalation processes and ensured detailed documentation for complex issues.•End-User Training: Developed and executed training programs for end users on effective use of technology tools, best practices, and technical tips, improving user proficiency and satisfaction.•Technology Deployment: Directed the imaging and deployment of PCs and technology peripherals, overseeing both in-office and remote installations. Managed proactive office floor walks to identify and address technology issues before they impacted productivity.•Meeting Technology Management: Coordinated and tested technology for successful meetings, resolving any issues that arose to ensure smooth and effective sessions.•Process Improvement: Utilized data analytics to identify patterns in tech support issues, leading projects to implement solutions that prevent recurring problems and automate repetitive requests.•Cross-Functional Collaboration: Collaborated with technology teams for infrastructure troubleshooting, maintenance, and configuration changes, contributing to routine office infrastructure projects and ensuring operational continuity.•Documentation and Reporting: Maintained high-quality technical documentation and updated IT ticketing systems with accuracy via ServiceNow (SNow). Demonstrated judgment in making process exceptions to meet business needs.•Performance Monitoring: Independently prioritized tasks, monitored productivity, and tracked end-user satisfaction results. Led initiatives for continuous improvement and innovation within IT support services.
EDUCATION
Florida State University
Master of Business Administration - MBA
Florida State University
Bachelor of Science - BS
SKILLS
ABOUT DENZANN E.
Results-driven technology and operations leader with over a decade of experience…
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