Dennis Wong

Client Engagement & Delivery @Excelacom

Greenwood Village, CO, US

Account Management – Large Client ResponsibilitiesServed as primary point of contact, building and maintaining executive and stakeholder relationships.Developed deep understanding of client business needs, strategy, and pain points to align solutions with outcomes.Oversaw delivery of services/projects, ensuring quality, timeliness, and client satisfaction.Managed contracts, SOWs, renewals, and escalations in partnership with internal teams.Tracked account health, revenue growth, and cost-saving opportunities; identified upsell and cross-sell opportunities.Led quarterly business reviews (MBRs/QBRs) and provided regular reporting on KPIs, performance, and value delivered.Coordinated cross-functional teams to resolve issues, deliver enhancements, and drive continuous improvement.Sales OperationsTracked leads and opportunities across multiple sales teams, ensuring data accuracy and pipeline health.Delivered KPI reporting on a weekly, monthly, and yearly basis to support leadership with forecasting, performance tracking, and trend analysis.Delivered Orchestration Workflow Program across matrixed organization on time and on budget despite changing scope and requirements, accomplished through disciplined program structure and utilization of offshore & onshore resources.Increased margins by 15% within 6 months by placing qualified candidates in consultant roles, building out a team to support organizational goals at client site.Directed program management of offshore (India) & onshore resources for project delivery, ensuring continuous development across time zones, reducing cost while maintaining quality, and scaling team sizes to meet client’s priority needs.Provided consulting services to Director-level clients on process efficiency, staffing models, and KPI tracking, resulting in additional business year over year.

Colorado State University

Bachelor of Arts - BA