Dennis Adams

About Dennis Adams

As a Senior Program Manager at STERIS, I have over 25 years of experience in leading and managing complex, cross-functional, and global projects and programs in various industries, including healthcare, biotechnology, pharmaceutical, and semiconductor. I am also an EMBA candidate at Cornell Johnson Graduate School of Management and Smith School of Business at Queen\'s University, expected to graduate in May 2024. My core competencies include Agile and digital transformation, strategic leadership development, data analytics, business development, change management, and consulting. I have successfully spearheaded key initiatives that enhanced efficiency, customer satisfaction, and performance for Global Service Solutions, providing comprehensive training and coaching to over 1200 customer-facing equipment service technicians and more than 60 subject matter experts. Additionally, I have conceptualized and executed a novel leadership development program for 65 frontline leaders, overseeing a team of 15+ engineers and assuming full P&L responsibilities. Throughout my career, I have demonstrated exceptional proficiency in collaborative program and project management, international engineering consulting, and the formulation of strategic business initiatives through meticulous market research, analysis, and continuous improvement endeavors. My ability to drive growth and consistently surpass P&L and KPI objectives has resulted in nine promotions and numerous awards and recognitions, including the Manager of the Year Award in 2017 and 2019. My mission is to leverage my expertise, skills, and passion for innovation and excellence to deliver impactful solutions that create value for customers, stakeholders, and organizations. I am always eager to learn, grow, and challenge myself in pursuit of my professional and personal goals. I am also committed to sharing my knowledge and experience with others, fostering a culture of collaboration, empowerment, and continuous improvement.

Experience

1. Senior Program Manager Agile Digital Transformation Project Management Strategy

   STERIS

   Jan 2021 — Present · US

   Spearheaded several key initiatives including Agile High-Performance Teams methodologies, digital transformation, strategic leadership development, and data analytics for Global Service Solutions. These programs were instrumental in enhancing efficiency and elevating customer satisfaction levels. • Successfully provided comprehensive training and coaching to over 1200 customer-facing equipment service technicians on Agile High-Performance Teams, resulting in the streamlining of workflows and a notable increase in productivity. • Effectively trained and coached more than 60 customer-facing Subject Matter Experts on the adoption of digital transformation, leading to streamlined workflows and improved productivity. • Took charge of planning, assessments, and due diligence for a new leadership development program catering to 65 frontline leaders. This initiative resulted in improved profit and loss performance as well as enhanced team effectiveness. • Delivered strategic assessments and action plans for product development, significantly boosting the operational and cultural effectiveness of over 200+ teams across North America. • Achieved a remarkable 23% increase in annual revenue and witnessed notable improvements in 92% of Lean Scorecard Key Performance Indicators (KPIs) following the adoption of Agile and digital transformation across Global Services. • Managed and scaled UX-related programs, leveraging data analysis and insights to develop solutions and strategies that contributed to a 43% increase in adoption within a span of just 12 months. • Fostered strategic cross-functional partnerships and utilized effective change management and leadership techniques to achieve an 18% increase in employee engagement scores. • Integrated cross-functional business intelligence analytics to optimize digital transformation and Agile High-Performance Teams, resulting in a significant 38% improvement in operational KPIs.