Denney Benedict

Director - Customer Support and Services @Sage

Portland, OR, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2019 — Present

Director - Customer Support and Services @Sage

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Customer service and support leader dedicated to planning, directing and delivering proactive solutions and strategies within a customer service and support environment. Develop programs, identify and resolve problems, create and optimize business processes, drive customer satisfaction improvements and build successful teams. Lead projects, and engaged in activities to deliver customer service value, efficiencies and enhancements contributing to revenue growth and sales achievements.

SKILLS

Enterprise SoftwareCall CentersSaasProcess ImprovementDatabasesCoachingSoftware DocumentationIntegrationBusiness IntelligenceSoftware ImplementationBusiness AnalysisTeam ManagementSoftware Project ManagementCrmBusiness Process ImprovementMicrosoft Sql ServerAgile MethodologiesManagementCloud Computing

ABOUT DENNEY BENEDICT

A customer centric software professional with 20+ years of support and service leadership. I’ve led teams as large as 40 people across multiple locations and multiple product lines supporting customers via phone and chat. I take great pride in creating extraordinary customer experiences. I like to pursue challenging roles in fast paced organizations that offer potential for both personal and professional growth. I’m especially drawn to opportunities that utilize my leadership skills to direct multiple, concurrent projects involving cross discipline leaders and team members.

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