Denaye Cunningham
Business Analyst @Giant Eagle, Inc.
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WORK HISTORY
Business Analyst @Giant Eagle, Inc.
EDUCATION
Butler County Community College
Associate's degree, Cyber/Computer Forensics and Counterterrorism
ABOUT DENAYE CUNNINGHAM
With over 12 years of experience in IT, I\'ve cultivated a deep understanding of IT service management and process optimization. Currently, as a Business Analyst on the ITSM Team, I leverage my expertise to drive efficiency and enhance service delivery within our organization.My core responsibilities include serving as the ITIL Scrum Master for ServiceNow enhancement request sprints, ensuring adherence to Agile methodologies; Leading ServiceNow upgrade testing and managing development sprint schedules; Playing a pivotal role in the initial ServiceNow implementation and subsequent module enhancements (Problem Management, CMDB, Business Continuity Management, Incident Management); Contributing to the successful implementation of xMatters, a critical communication tool for incident and Major Incident Management; Actively participating in the Major Incident Management Team, facilitating IT outage resolution and driving process improvements; Serving as a Subject Matter Expert for ServiceNow Service Catalog, Automated Testing Framework (ATF), and Mobile Apps.My passion lies in bridging the gap between technical solutions and business needs, ensuring seamless service delivery and continuous improvement. I am committed to leveraging my skills and experience to drive positive outcomes and contribute to the success of IT initiatives.
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