Guillaume de Jenlis

About Guillaume de Jenlis

Program & Operations leader with 10+ years scaling operational frameworks that drive…

Experience

1. Senior Product Operations Manager, Metamask

   Consensys

   Apr 2022 — Present · Brooklyn, NY, US

   Built Product Operations function from scratch for the MetaMask team, driving data-informed planning and roadmap governance across product, engineering, and GTM • Delivered 100% on-time delivery of critical features including Solana (first non-EVM network) and Mobile performance improvements through data-driven cross-team alignment• Pioneered use of AI tools for analytics automation - using ChatGPT, NotebookLM and Mixpanel - enabling faster data-driven product decisions like our network prioritization strategy• Built customer feedback loop translating 100k monthly user feedback into actionable product roadmap inputs (ex: Decreased Fund Loss Incidents by 50%)• Established team KPIs to elevate customer experience and drive NPS improvements at scale

Education

• Icam - Institut Catholique d'Arts et Métiers

  Master of Science in Engineering, Mechanical engineering, Electrical engineering, Fluid engineering, project management.

  2005 — 2010

Skills

• Uix
• Software
• Microsoft Excel
• Microsoft Powerpoint
• Customer Experience Management
• Management Consulting
• Software Implementation
• Software Configuration Management
• Saas
• Project Management
• Customer Relationship Management (Crm)
• Microsoft Office
• Enterprise Resource Planning (Erp)
• Microsoft Outlook
• Leadership
• Strategy
• Software Development Life Cycle (Sdlc)
• Business Process
• Agile Project Management
• Product Management
• Business Analysis
• Business Process Improvement
• Integration
• Project Portfolio Management
• Business Development
• User Experience
• Employee Training
• Entrepreneur
• Engineering
• Pos
• Business Strategy
• Consulting
• Strategic Planning
• IT Management
• Energy Efficiency
• Microsoft Word
• Portfolio Management
• French
• Start-Ups
• Javascript