Donald Glass

Operations Trainer, Learning & Development @Canada Post / Postes Canada

Mississauga, ON, CA

Conduct corporate training programs in all aspects of mail operations, and the introduction of changes to equipment, systems, services, products or processes, as well as leadership development. • Use knowledge of effective methods of adult learning to provide appropriate training solutions to include traditional classroom training, on the job training, demonstrations, workshops etc. • Test the skills, abilities, and knowledge of new delivery employees• Develop and adapt new training modules, as approved for local use. • Participate with team leaders in the planning and implementation process. • Make recommendations to the Superintendent, Training on changes and/or improvements to existing corporate Programs.• Conduct and administer performance assessments, evaluations and tests related to training potential hires to Canada Post and new employees of the Corporation. Analyze and interpret results, and provides feedback to potential hires, new employees and the management team on training and testing results.• Administer procedures which ensure effective training of employees, including post course evaluation and follow-up activities.• Provide counseling and coaching to current employees and provides direction and recommendations to employees and management staff on further training or remedial action required when training standards are not achieved. • Record and input training information into the training LMS/SAP.• Perform as instructor and/or facilitator on training and development programs within the region. • Maintain a thorough knowledge of the latest systems, processes, services, equipment products and technologies used within mail operations. Remain current on training and development methodologies and practices.

Concordia University-Portland

B.A.

University of Southern Queensland

M.A.