Mohamad Hammoud Dib
Product Analysis Coordinator @West Pharmaceutical Services
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WORK HISTORY
Product Analysis Coordinator @West Pharmaceutical Services
Phoenix, AZ, US
Led cross-functional initiatives with Lab Operations, AI/Data, R&D, and Engineering teams to redesign investigation workflows, cutting resolution time for Level 1 device errors by 60%.• Point of contact for customer relations, managing daily communications, aligning investigation timelines, and translating technical findings into actionable updates for client stakeholders.• Designed and deployed automation tools (Power BI + Power Automate) that eliminated the need for additional contractors, reducing operational costs and workload across the lab.• Delivered weekly reporting packages to engineers, technicians, and management, improving visibility of KPIs and enabling proactive process adjustments.
EDUCATION
University of Central Missouri
Master of Business Administration - MBA, Business Administration and Management, General
University of Central Missouri
Masters, Engineering/Industrial Management
American University of Beirut
Bachelor's degree, Finance and Entrepreneurship
American University of Beirut
Bachelor of Business Administration, Finance, General
ABOUT MOHAMAD HAMMOUD DIB
Lab Coordinator
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