Deborah Petgrave-Franklin
Return to Vendor Rtv Project Coordinator Canada Pilot Project for Project Support Centre Psc @The Home Depot Canada
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WORK HISTORY
Return to Vendor Rtv Project Coordinator Canada Pilot Project for Project Support Centre Psc @The Home Depot Canada
Toronto, ON, CA
Processed Labour and Appliance Chargebacks for the entire Canadian Division.• Coordinated reimbursements for Labour Costs on Defective Installed Merchandise with the Service Provider or Vendor.• Obtained Return Goods Authorization [RGA] Numbers from Vendors as required for processing using procedural guidelines. • Considered as the “Go To” Project Coordinator for Project Support Centre and Stores handling their RTV Questions andEscalations.• Flagged issues, concerns to appropriate groups identifying changes to be made as well as process changes going forward.• Continuous Improvement Process Prime for RTV Team making changes where required ensuring that all processes align to CoreStandards.
EDUCATION
Humber College
Ontario Management Development Supervisory Skills Certification Program
Seneca Polytechnic
Computer Programming and Operating Diploma, Computer Information Technology
Humber College
Quality Customer Service Certification Program
Schulich School of Business - York University
Project | Process | Six Sigma Certificates, Project and Process Management
Humber College
Ontario Management Development Business Skills Certification Program
Humber College
Personal and Professional Leadership for the 21st Century Certification
Schulich School of Business - York University
Masters Program Lean SIx Sigma [ Black Belt Certification], Lean Six Sigma
Schulich School of Business - York University
Master Program in Project Management, Project Management
Humber College
Advanced Project Management Certificate
Centennial College
Lean Six Sigma Green Belt Workshop|Seminar
SKILLS
ABOUT DEBORAH PETGRAVE-FRANKLIN
10+ yrs. experience in the Project Management Field specializing in the areas of Project Coordination, Project Implementation Management, Facility Project Management, Portfolio Project Management, Procurement Project Management, Project Change Management, Project Process Management and Business Analysis; Having Project Management Disciplines in Telecommunications [Information Communication Technology] and Information Technology and Services [IT]. •11 yrs. Service Provisioning|Service Assurance Operations as an Information Technology Subject Matter Expert. •Fully responsible for project scope, developing guidelines, process solutions and process mapping design flow, business and system requirements, developing project timelines, developing project budgets including extensive feasibility costing, estimating work effort and duration, identifying and rectifying potential issues|risks|constraints that may impact project success, identifying resourcing|stakeholders for each project, defining roles/responsibilities for Project Team, developing project conceptual solutions in partnership with all cross-functional groups.•Proven track record of successfully leading from conception to delivery, with passion, numerous “new product”, “new technology” and “migration” projects (20-30 concurrently) on time and within budget with a major focus on telephony and internet projects (using Broadband|Internet Protocol Virtual Private Network solutions).•Strong experience in developing business cases|business case justification, as required, identifying risk constraints for each project, and service provisioning to service assurance.•Major strength in project lean six sigma process flow and identifying gaps; strong record in the ability to move projects forward always having the mindset of continuous improvement as well as a cost effective basis through innovative management initiatives.
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