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Start for FreeDébora Mariana Ferrara
Operations Manager @Gsw Software
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WORK HISTORY
Operations Manager @Gsw Software
BR
Leads the Systems Development Center (CDS), a comprehensive unit encompassing bespoke software development, a software factory, and IT staffing services. Manages a diverse portfolio of technology projects, spanning legacy and modern platforms, to ensure seamless alignment with strategic business objectives.Spearheads the development and implementation of operational strategies, oversees effective project management practices, and leads technical teams across various technology platforms including Java.Net, and ERP systems like Microsoft Dynamics.Establishes and implements robust operational procedures and service standards, fostering exceptional customer satisfaction through consistent, high-quality service delivery.Cultivates strong relationships with key stakeholders, strategically aligns CDS activities with broader organizational goals, and actively participates in executive decision-making processes, providing valuable insights and expertise.Coordinates talent acquisition strategies to secure top talent and address continuous staffing needs. Ensures these strategies align seamlessly with business demands and project scopes, optimizing team capabilities for successful consultancy and service sales.
EDUCATION
EEI - Escola de Engenharia Industrial
Engineer's degree, Industrial Engineering
FGV - Fundação Getulio Vargas
Executive MBA, Business Administration and Management, General
Colégio Técnico ETEP
Technicial, Industrial Informatic
FGV - Fundação Getulio Vargas
Executive MBA, Project Management
ABOUT DÉBORA MARIANA FERRARA
Operational Manager with 20+ years of experience leading Application Delivery teams. Experience in driving management systems and technological innovation in various segments of the industry. Management of high-performance multidisciplinary teams, customer-focused operations, strategic alliances, and key technology partnerships to drive business growth are also on my skills.With 10+ years of experience managing complex projects and teams, helping customers in their goals with innovation and quality. Over the past 3 years, I have dedicated myself to digital transformation projects with a focus on enabling the business through:• Aligning technology decisions to business priorities.• Agile culture, MVP and POC concepts for defining and implementing solutions.• Best practices, frameworks and methodologies such as Scrum, PMI and CMMI.• Conducting a project aimed at implementing systems development processes aligned with the CMMI (Capability Maturity Model)• Extensive support and collaboration with business areas (Finance, Sales, Marketing, Operations and Product Development).• Active participation in the ISO27001 implementation process• Excellent communicative ability to influence and collaborate at all levels of the organization.
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