Daniel Dewey

About Daniel Dewey

As a Site Reliability Engineer, I bring cross-functional expertise across infrastructure, automation, business systems, and strategic analysis — enabling teams to deliver reliable, scalable, and business-aligned systems.My background spans cloud architecture, CI/CD pipelines, observability, incident management, and performance optimization. I thrive in complex environments where clarity, collaboration, and continuous improvement are essential. I’m not confined to a single lane — I operate at the intersection of engineering and strategy, helping teams move from incident to insight to action.Whether improving uptime, streamlining deployments, or uncovering systemic root causes, I focus on creating resilient systems that support both technical excellence and organizational success.Let’s connect if you’ve got an interesting problem you’re trying to solve.

Experience

1. Site Reliability Engineer

   Informa

   Dec 2023 — Present · NY, US

   Improved monitoring and observability with New Relic and Pluralsight Flow* Automated observability of several key systems through python scripting* Managed KPI dashboard for executives via PowerBI reporting* Critial \'problem solver\' to resolve challenging customer issues* Implemented No Fault Retrospectives to improve incident management and systems resiliancy

Skills

• Business Intelligence
• Microsoft Office
• Data Analysis
• Pivot Tables
• Market Research
• Database Design
• Crystal Reports
• Html
• Customer Service
• Windows
• Corporate Communications
• Microsoft Sql Server
• Customer Relationship Management (Crm)
• Unix
• Ad Hoc Reporting
• Business Insights
• Analytical Skills
• Crm
• Databases
• Os X
• Ssrs
• Mac Os X
• Salesforce.com
• Management
• SEO
• Ms Project
• Customer Support
• Project Management
• Zuora
• Oracle
• Client Presentation
• Social Media Measurement
• Analytics
• Strategy
• Media Relations
• Leadership
• Media Analysis
• Powerpoint
• Microsoft Excel
• Analysis