Dawn Cross
Operations Manager | Driving Revenue Growth & Operational Excellence | Expert in Team Leadership, Strategic Planning, & Multi-Site Management
- Role
- Operations Manager at DH Pace Company, Inc.
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Dawn Cross
Accomplished executive with 20+ years of leadership experience in property and retail management. Proven ability to oversee multi-site operations, improve revenue growth, and lead large teams while implementing strategic business transformations. Adept at leveraging data to inform decisions, managing budgets, and enhancing operational performance. Skilled at driving customer satisfaction, process improvement, and developing high performing teams in fast-paced environments.* Generated 20% increase in Same Store Revenue Growth to secure top 5 ranking of 35 regions* Spearheaded Property of Tomorrow rebranding efforts to convert 50+ target properties in region* Transformed underperforming market to boost revenue growth by 9.1% in large geographical territory• Operational Management: Expertise in managing multi-site operations with a focus on improving efficiency, service quality, and profitability.• Team Leadership & Development: Successful in hiring, training, and coaching teams to meet and exceed performance expectations. Passionate about building strong team cultures and providing ongoing support to ensure success.• Budget & Financial Oversight: Proficient in developing and managing operational budgets, forecasting revenue, and controlling costs.• Strategic Planning & Execution: Skilled in driving operational improvements through data-driven decisions and aligning strategies with company goals.• Vendor & Client Relationship Management: Strong ability to negotiate with vendors and manage contracts to ensure cost-effective solutions and high-quality service.
Experience
Operations Manager
Mar 2025 — Present · Tampa, FL, US
Education
Eastern Florida State College
Associate’s Degree, Business Administration and Management, General
Skills
- Store Management
- Customer Satisfaction
- Visual Merchandising
- Management
- Loss Prevention
- Merchandising
- Sales
- Profit
- Inventory Management
- P&L
- Driving Results
- Inventory Control
- Multi-Unit
- Retail Sales
- Store Operations
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