David Shaffer

About David Shaffer

I am an organized, approachable, hard-working employee, who has high expectations for my results. I am confident in my ability to produce individually, as well as part of a team. I’m not an individual who needs to be micromanaged. Rather, when given a specific task, I can figure out the best ways to solve the problem in an autonomous manner. However, I am always committed to building something larger and will put aside personal gain for the well-being of the group.

Experience

1. Manager Claims Operations at United Concordia

   United Concordia Dental

   May 2018 — Present · Harrisburg, PA, US

   I serve as the Manager of Claims Operations at United Concordia Dental (UCD). I am responsible for overseeing, leading, and providing direction for all Claims Processing functions at UCD, as well as working to further simplify the customer experience and enhance our processes. Specifically our team strives to ensure the efficient, timely, and accurate adjudication of all Dental claims submitted to UCD. I am actively involved in contributing to and making business decisions that are in the best interests of the organization. Within my role, I communicate daily with managers, directors, and other key contacts within the organization.

Education

• Millersville University of Pennsylvania

  Bachelor of Science, Business Administration

  1989 — 1993

Skills

• Sdlc
• Corporate Finance
• Internal & External Communications
• Process Improvement
• Qmf
• Personal Development
• Business Requirements
• Agile Methodologies
• Business Analysis
• Mentoring
• Customer Liason
• User Acceptance Testing
• Health Insurance
• Cognos
• Project Management
• Microsoft Excel
• Organizational Effectiveness
• Microsoft Word
• Team Leadership
• Analysis