David Mitchell
Senior Engineering Manager - Employee Enablement @Skyscanner
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WORK HISTORY
Senior Engineering Manager - Employee Enablement @Skyscanner
Edinburgh, GB
Operate as a member of the Employee Enablement Tribe leadership team, with responsibility for the tribe health remit and supporting strategic direction across the tribes engineering and operations.• Oversee three squads with responsibility for on-premise IT across global office locations, device management, and network management, ensuring resilient and scalable operations.• Drive the future support strategy for the tribe, shaping how engineering support evolves to meet growing business needs and align with long-term goals.
EDUCATION
University of St Andrews
BSc, Geography and Geosciences
SKILLS
ABOUT DAVID MITCHELL
As a Senior Engineering Manager my role is anchored in leading the support and development of pivotal collaboration tools, ensuring seamless operations and efficient customer support. With a focus on cloud services and operations, my team and I have integrated cutting-edge AI solutions like Moveworks into our helpdesk, enhancing the support experience for our users.My approach to systems and support management has been shaped by a commitment to agile methodologies, which has enabled my teams to navigate incidents effectively and maintain service level agreements. Collaborating with a global team, I\'ve driven initiatives that significantly reduce defects and improve IT support channels, affirming my dedication to elevating customer support experiences.
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