David Adams

Senior Account Manager @Return on Investment Ltd

Milton Keynes, GB

I manage key client accounts across the B2B and automotive sectors, working closely with stakeholders to grow relationships, deliver value, and identify new opportunities for collaboration. My focus is on building long-term partnerships, understanding client goals, and making sure our solutions meet both their immediate and strategic needs.Responsibilities & Highlights:Own and manage day-to-day relationships with senior client stakeholders, acting as their main point of contact and trusted advisor.Develop tailored account plans that support client objectives and align with our business goals.Lead cross-functional project delivery with teams across tech, operations, finance, and HR to ensure smooth execution.Identify and act on upsell and cross-sell opportunities to support wider growth and diversification.Deliver regular reporting and insights, helping clients make data-informed decisions and improve performance.Maintain a strong focus on client satisfaction, retention, and growth.Ensure compliance with data protection, FCA guidelines, and industry regulations.Support internal improvements across service delivery, reporting, and process efficiency.Tools & Systems:Salesforce · Microsoft Office (Excel, PowerPoint, Outlook) · Internal reporting tools · Project management platformsIndustry Focus:Automotive Fleet · B2B Services · Tech-enabled Solutions · Regulated EnvironmentsAchievement:Successfully onboarding 2 major OEMs and helping one brand grow their UK Fleet Database from 199 to over records resulting in moving from a small player to a major player in the industry.

The University of Birmingham

BSc