Darren King

Global Senior Lead Service Delivery Manager @HCLTech

London, GB

Managing several of HCL large clients over my career at HCL. Once Client had 571 sites, 76 countries, 10 partners. Over 132 staff with TCV $21 Million • Be the primary client escalation for any issues and new business, build business relationships with key stakeholders, VP’s, and Directors.• Improved services levels, performance, and customer satisfaction.• Provide leadership to the Desktop Support/Asset Management/Mobile support/Service Desk Teams around the world. • Complete transition and transformation of several large accounts in 100+ countries• Overall responsibility/governance and leadership, for the delivery of local onsite support services across the globe. Performance against KPI/SLA/Contract. • Manage several partners/vendors/3rd Parties around the world.• Staff Management 0f 100 + engineers/team leaders and regional managers. • Responsible for P&L and staffing levels.• Manage large scale projects for the client globally, create Statement of Works, Quotes and manage invoice/payment issues.• Vendor management across all countries • Maintain SLA and contract performance, Deliver service reviews with senior stakeholders.

The Army Apprentice College, Harrogate

Leadership and Managerment , Military and Strategic Leadership

Harvard Business School

LEADERSHIP TRANSITIONS